Pam Gilligan

Founder & CEO of Compassion in Action

Katherine Massey | Credit: Aga Mortlock Photography

‘Michelle and Christian are part of the family. I trust their expertise completely.’

Compassion in Action holds the Queen’s Award for Voluntary Services (the equivalent of an MBE and the highest recognition for voluntary groups in the UK). A registered charity, we provide services across four key pillars: Practical, Physical, Social and Mental – the definition of whole-person care. A multisite organisation with commissioned services, it is essential that our reputation is managed by an expert Media & Communications Team, who support our commitment to safeguarding the vulnerable people in our care. 

Heart-level connections.

I am a heart-led person who believes in everyday acts of kindness – values that Michelle and Christian have proven they share. As well as honouring their contractual commitments, year on year, they show their belief and support for the work of the charity through their voluntary efforts at Christmastime – helping to distribute more than 1,000 toys and 500 food hampers to families referred to our service. 

Professional ism guaranteed.

Whether they are accompanying our President to Claridge’s Hotel for a reception organised by St. James’s Palace; directing a photoshoot with our ambassador – an international rugby star; or welcoming our amazing veterans for their weekly brunch, Michelle and Christian can be trusted to be professional, friendly and compassionate. They operate in line with our Data Protection, Safeguarding and Social Media Policies, and always work positively and respectfully with vulnerable people – including those who have learning and physical disabilities, mental health challenges and who face other inequalities of health, income and opportunity. 

Flexible support to match our needs.

Michelle and Christian’s remit is varied. On any given day, they could be writing the charity’s contribution to one-of-a-kind books, produced to honour the Royal Family; updating our website with the latest news; photographing events for social media; or designing leaflets and posters on Canva. Award entries, newsletters and decorating our function room for events also form part of their responsibilities. Michelle and Christian’s strengths lie in their ability to rapidly change between tasks; capture my voice and vision – delivering work to brief that requires minimal changes; and always bringing new ideas and a positive attitude to every situation. 

Seen Party | Credit: Aga Mortlock Photography

Mentoring the next generation.

Compassion in Action has a proud tradition of offering apprenticeships, alongside full-time work opportunities, to vulnerable young people. I have personally assigned responsibility for mentoring our apprentices to Michelle and Christian, who have shown an aptitude for taking young people under their wing and instilling in them important life skills and appropriate workplace behaviours.

Michelle and Christian liaise with our external training provider to make sure our apprentices are up to date with their coursework, and have shown great creativity in designing on-the-job training exercises for young people with additional needs. 

This is not just a work assignment for Michelle and Christian. They are deeply invested in our apprentices and the outcomes from their training, and are committed to supporting them to enjoy brighter futures.

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